Frequent questions
About HEE footwear
Because they're so cool, obviously! But also, because HEE shoes are the most comfortable! We are a team full of passion and love for what we do. We have been creating shoes for three generations and we are proud of our products, because they have the best quality and pass the highest control standards. And that's why all our shoes have HEE GUARANTEE.
They are the most comfortable! We spend a lot of time testing materials to make sure we use lightweight materials. The best materials + the best design= the most comfortable shoes
If you are not sure of your size, when you choose your HEE click where it says “Size Guide” and a guide will appear there. You must measure your foot to know the length in mm.
You can also access through this link: https://heeshoes.com/pages/guia-de-tallas
Our products are 100% made in Spain (Elche) and we are proud of that. We have been creating footwear for three generations. We tell you a curiosity: each of our shoes has gone through more than 100 different hands for its manufacture and to ensure its quality.
Requests
Can you cancel your order? Of course! As long as it hasn't been shipped yet. For cancellation you must contact us through our contact form:
Once you have contacted us, we promise to answer you in a maximum period of 48 hours. But... EYE! because it can happen that in that time your order is sent and we can no longer cancel it.
Were you a little confused when you entered the address for the delivery of your order? Nothing happens, you can change it as long as your order has not yet been sent. To do so, all you have to do is contact us through this link:
Have you already contacted us? Ok, our team promises to answer you within a maximum period of 48 hours! But, yes... you should keep in mind that it is possible that, during this time, your order is shipped and we can no longer change the shipping address. You should try to contact us as soon as possible.
¿Looking forward to receiving your new shoes HEE? You can see the status of your order at:
https://www.seur.com/miseur/mis-envios
Add your order number in the field “Track your shipment” and you can track the order.
You will also receive emails from SEUR with all the information about the shipping phase in which your order is. I'm sure that very soon you will have your HEE with you!
You will know because we will make sure that you receive all the information you need related to your order. Therefore, after making the purchase, an e-mail will be automatically sent to you confirming that it has been made correctly.
In addition, once your order has been shipped, you will receive a new notification from our transport agency indicating that your new HEE shoes are already in the shipping phase.
You can do this, but keep in mind that this can only be done if your order has not yet shipped. You must try to be as fast as possible!
You can request the change of e-mail by contacting us through the following link:
Our team will respond to you within a maximum period of 48 hours. Remember that perhaps, during this time, your order may have been shipped and the mailing address can no longer be changed.
Did you write the address of your order wrong? Nothing happens, it can happen to anyone! To do so, all you have to do is contact us through this link:
Have you already contacted us? Ok, our team promises to answer you within a maximum period of 48 hours! But, yes... you must bear in mind that your order may already be in delivery and, in this case, you can only change the shipping address if the new address is within the same Postal Code
Of course! We are delighted to receive your orders through whichever is most convenient for you!
You can place your order by calling or writing a Whatsapp message through the following number:
When contacting us, you must tell us three things: model, color and size of the product.
Shipping and Deliveries
Where are my new HEE shoes? After making the purchase, it will automatically be sent to your email address. In it, you will receive an order number.
To locate your order you must enter https://www.seur.com/es/index.html and, adding your order number in the field “Follow your shipment”, you will be able to locate it and track your order.
In the same way, you will also receive emails from SEUR with information on the shipping phase in which it is located the request. Don't worry, they're already on their way!
Why don't I have my HEEs yet if they show up as “delivered”? In case you have not received your order and it appears as "delivered" you must contact us through our form:
Once you have contacted with us, we promise to respond to you within a maximum period of 48 hours.
We know you can't wait to receive your new HEE shoes. Therefore, if your order has not arrived within the estimated time, you should check the e-mail sent after completing the purchase and an order number will appear in it. After locating this number you must enter:
https://www.seur.com/es/index.html
Once there, you must enter your order number in the field "Follow your shipment" to know in what situation is. Perhaps your order has undergone a small change in terms of its delivery time. Don't worry, you'll soon have your HEE with you!
We have a bit of bad news... you cannot request that it be sent to your address again.
But here is the good news, SEUR will take care of sending you an e-mail with a link through which you can select the nearest collection point. We promise you won't have to move much at all!
Although we are always working and making an effort so that you have your HEE with you as soon as possible, sometimes we cannot control everything and your shipment could suffer some type of delay in its delivery. If so, don't worry, we'll take care of it!
We are always aware of all our customers' orders. Therefore, in case of detecting any type of inconvenience in your order, we will take care of contacting you as soon as possible.
Returns and Refunds
You will be refunded in the same payment method that you used for your purchase. Approximately 5-8 days after returning your HEE.
It's very simple: write to us at contacto@heeshoes.com with your order number. We will send you a link and there you can manage the return.
You can also contact us through this link, remember to indicate your order number.
You must enter your HEE in the same box in which you received your order (and in the same way). You will see a sticky tab that you can use to close it.
Through the link that SEUR will have sent you, you will be able to print the label that you must place in the shipping box (the one with the adhesive tapes and it is brown). You can also show the QR code that will give you SEUR to the delivery man who picks up the package, this replaces the label.
And that's it!
From the moment you received your HEE, you will have 15 days to make the return.
Depends on your country of residence.
In Spain, it is completely FREE.
In Belgium and France it costs €10.
In the rest of Europe it costs €10
collaborations
We are a constantly growing team. If you are passionate about the world of fashion, if you have love for what you do and feel that you can be part of the HEE family, we will gladly receive your CV. You can send it to info@heeshoes.com
Welcome aboard! We'd love to have you join us. You can write to us at contacto@heeshoes.com.
Other questions
We have the answer to any question (we even know the meaning of life!). Contact us at contacto@heeshoes.com and we will gladly answer your question.
You can also access our contact page:
